High-Five, Market Basket [PHIL-OSOPHY]
The more we open up and share, the more we have in common. Take Kevin Smith, the Londonderry, New Hampshire Town Manager, who recently took to Twitter to complain about something that's been frustrating him for a long time.
He claimed the deli employees at his local Market Basket would fold the plastic bag and put the large price sticker over the zipper, saying it was nearly impossible to open the bag without annihilating it. Then, he'd have to find another plastic bag and transfer the item.
Kevin's tweet caught the attention of New Hampshire Governor Chris Sununu, who responded with similar sentiments. Before long, like-minded people were talking about it on the radio and on other social media.
Market Basket's corporate office saw the tweets and responded that day, saying they were going to look into this more closely with their deli employees. As the days went by, Market Basket was getting confirmation from others that the practice of placing the price stickers over the zipper should change.
Shortly thereafter, a new policy has been instituted throughout the chain, pleasing many Market Basket shoppers. The fact that many felt the same frustration but didn't communicate it openly proves we need to speak out more.
But this example of problem-solving speaks highly to the ownership and their willingness to change on the dime when a problem arises. High-five to Market Basket, where I love shopping, too.
Phil Paleologos is the host of The Phil Paleologos Show on 1420 WBSM New Bedford. He can be heard weekdays from 6 a.m. to 10 a.m. Contact him at email@example.com and follow him on Twitter @PhilPaleologos. The opinions expressed in this commentary are solely those of the author.